Refund policy

At Frisco Native, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help.

Returns

• You have 30 days from the date of delivery to request a return.
• Items must be unused, unwashed, and in their original condition with all tags attached.
• Personalized or custom items cannot be returned unless they are defective.

Refunds

• Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to your original method of payment within 5–7 business days.
• Shipping fees are non-refundable, and you are responsible for the return shipping cost unless the item was defective or sent in error.

Exchanges

• We do not offer direct exchanges. Please return your item for a refund and place a new order for the desired product.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at friscon8v@gmail.com with a photo of the issue.
• We will provide a replacement or full refund as quickly as possible.

Contact Us

For any questions about returns or refunds, reach out to us at:
Email: friscon8v@gmail.com
Address: California 94585, United States